Support Policy

Support
That Keeps Work Moving

Client Support Framework // Last Updated 2026

Included Support #LAUNCH_PHASE

Post-Launch Bug Support

Every project includes a short support period after launch to fix bugs related to the delivered work. This helps your website or system settle properly during the first stage of real business use.

Helps With Launch Stability
After Launch #MAINTENANCE

Ongoing Maintenance

For business-critical websites and systems, we recommend an ongoing maintenance plan for updates, monitoring, small improvements, security checks, performance review, and future feature planning.

Available As Support Plan
Not Included #SCOPE_LIMITS

What May Need Separate Work

New features, major design changes, third-party service issues, hosting problems outside our control, or changes outside the agreed project scope may require a separate estimate.

Handled As Change Request

Support Overview

Response
And Coverage

Service Agreements
Coverage Type Bugs & Maintenance
Request Handling Reviewed By Priority
Response Window
12-24 Hours Max

Critical issues are reviewed as soon as possible so important business functions can continue with less delay.

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